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Reception provider

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Process and quality

The old proverb that says, "The devil is in the details," holds particularly true in our line of work.

All of our key steps make for meticulous organisation: recruitment of hosts and hostesses, briefing prior to the event, training, (internal and on site for reception in business offices and cultural sites), follow-ups on quality of service, quality control visits (announced or surprise visits), qualitative reporting, statistics on calls or frequentation, anticipation and adaptation of needs in their evolving contexts.

To ensure the quick responsiveness it has committed to its clients, Marianne has developed a management tool that permits tracking all sites and operations in real time whether in the preparation stage or in progress.